Payment Policy
Effective Date: December 31, 2024

At Omega Elegance, we strive to provide a seamless and secure payment experience for our customers. Please read our payment policy carefully to understand the terms and conditions that apply to all transactions made through our website or in-store purchases.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: PayPal, Apple Pay, Google Pay, and other major digital wallet platforms.
  • Bank Transfers: For large purchases, bank transfers are available upon request. Please contact us for details.
  • Cash Payments: Accepted for in-store purchases at our Lexington, Kentucky location.

2. Payment Security

We prioritize the security of your personal and payment information:

  • SSL Encryption: All transactions on our website are processed through secure SSL encryption to protect your data.
  • Third-Party Payment Processors: We partner with trusted third-party payment providers to ensure a secure and smooth checkout process.
  • PCI Compliance: Our payment systems comply with the latest Payment Card Industry (PCI) standards.

Your payment information will never be stored on our servers beyond the necessary transaction process.

3. Payment Terms

  • Immediate Payment: All orders must be paid in full at the time of purchase.
  • Pending Orders: Orders without successful payment will not be processed or shipped until payment is received.
  • Order Confirmation: Upon successful payment, you will receive an order confirmation email with details of your purchase.

4. Taxes and Fees

  • Sales Tax: Applicable sales tax will be calculated based on your shipping address during checkout.
  • Additional Fees: Any bank charges, currency conversion fees, or other transaction-related fees are the responsibility of the customer.

5. Refunds for Payments

Refunds for eligible returns will be processed according to our Return and Refund Policy:

  • Approved refunds will be credited back to your original payment method within 7-10 business days after return approval.
  • If your payment method has expired or is no longer active, please contact our support team for alternative refund options.

6. Payment Issues

If you experience any issues during payment, please follow these steps:

  1. Verify Payment Details: Ensure your payment information is entered correctly.
  2. Check with Your Bank: Contact your bank or card issuer for any declined transactions.
  3. Contact Customer Support: If the issue persists, reach out to us via email at info@omegaelegance.net or call 859-618-7535 for assistance.

7. International Payments

  • Currency Conversion: Payments will be charged in USD. Any currency conversion fees are the responsibility of the customer.
  • Customs Duties: For international orders, customs duties or taxes (if applicable) are not included in the purchase price and must be paid by the customer.

8. Fraud Prevention

We reserve the right to:

  • Cancel any suspicious or unauthorized transactions.
  • Request additional verification for certain orders to prevent fraudulent activities.

Thank you for choosing Omega Elegance! If you have any questions regarding this payment policy, feel free to contact us at:

  • Email: info@omegaelegance.net
  • Phone: 859-618-7535
  • Address: 4499 Black Stallion Road, Lexington, Kentucky, United States

Your trust and satisfaction are our priorities!