Sales Policy for Astrohato

Effective from December 31, 2024

Welcome to Astrohato! We are delighted to have you as a customer. At Astrohato, we specialize in high-quality indoor and outdoor plants that are designed to bring life, beauty, and serenity to your space. Our sales policy is designed to ensure that your shopping experience with us is smooth, enjoyable, and trustworthy. By purchasing from Astrohato, you agree to the following terms and conditions.

1. Order Placement

When you place an order through our website astrohato.com, you are entering into a binding agreement to purchase the products in your cart. All orders are subject to the availability of the plants and related items, and we will confirm your order via email within 24 hours. Please ensure that the details provided, including your shipping address and contact information, are accurate to avoid any delays or errors in your order.

2. Pricing and Payment

All prices listed on our website are in U.S. dollars (USD) and are exclusive of shipping and tax unless otherwise indicated. We reserve the right to change prices at any time, though any changes will not affect existing orders that have already been confirmed.

We accept payments through major credit cards, including Visa, MasterCard, American Express, and PayPal. Your payment will be processed securely, and you will receive an email confirmation of your transaction once completed. Should there be any issues with payment processing, you will be notified immediately.

3. Shipping and Delivery

At Astrohato, we are committed to ensuring your plants arrive safely and promptly. We ship to most locations within the United States. All orders are processed and shipped within 1-3 business days, unless otherwise specified on the product page.

  • Domestic Shipping: Standard shipping times range from 5 to 7 business days. However, due to the nature of our products, delays can sometimes occur, particularly during peak seasons.
  • Shipping Charges: Shipping costs will be calculated at checkout based on the size, weight, and delivery location of your order. These charges will be clearly displayed before you complete your purchase.
  • Packaging: Our plants are carefully packaged to minimize damage during transit. Despite our best efforts, please inspect your package upon arrival. If any items are damaged, please contact us immediately.

4. Returns and Refunds

At Astrohato, we want you to be fully satisfied with your purchase. However, due to the nature of our products (living plants), returns are subject to certain conditions:

  • Damaged or Defective Items: If your plant arrives damaged or defective, please contact us at info@astrohato.net within 48 hours of receiving your order. We will offer a replacement or full refund, depending on availability and the nature of the damage.
  • Non-Damaged Returns: We do not accept returns on plants once they have been delivered. If you change your mind or order the wrong item, we kindly ask that you consider your purchase carefully before completing your order.
  • Refund Process: In the case of an approved return, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.

5. Cancellations

If you wish to cancel an order, you must do so within 24 hours of placing it. After this period, we begin processing and preparing your order for shipment, and cancellations may not be possible. To cancel, please contact us immediately at info@astrohato.net. We will do our best to accommodate your request.

6. Customer Support

We understand that our customers may have questions regarding plant care, order status, or our products in general. Our customer support team is here to assist you with any queries. You can contact us through:

Our team is available Monday to Friday from 9 AM to 6 PM Eastern Time.

7. Privacy and Data Protection

At Astrohato, we value your privacy and are committed to protecting your personal data. All information you provide on our website, including your name, address, email, and payment details, is securely processed in compliance with applicable privacy laws. We do not share your information with third parties, except as necessary to fulfill your order (e.g., shipping companies).

For more information on how we handle your data, please refer to our Privacy Policy.

8. Changes to the Sales Policy

Astrohato reserves the right to modify this Sales Policy at any time. Any changes will be posted on our website, and the effective date of the revised policy will be clearly indicated. It is your responsibility to review this policy regularly to stay informed of any updates.

9. Contact Information

Astrohato

Thank you for choosing Astrohato for your plant needs! We look forward to helping you create a lush, vibrant, and calming environment with our exceptional plants.