Shipping Policy
Effective Date: December 31, 2024
At Omega Elegance, we aim to deliver your purchased plants with the utmost care and efficiency. Please read our shipping policy carefully to understand the terms and conditions associated with our delivery services.
1. Shipping Destinations
We currently ship to the following locations:
- United States: Nationwide shipping is available, including Alaska and Hawaii.
- International Shipping: Limited to select countries. Please contact us at info@omegaelegance.net to confirm shipping availability to your destination.
2. Processing Time
- Standard Orders: Orders are processed within 2-3 business days after payment confirmation.
- Custom Orders: Custom or large orders may require additional processing time. You will be notified of any delays via email.
- Peak Seasons: During holidays or promotional periods, processing times may be slightly longer due to high demand.
3. Shipping Methods and Delivery Times
We offer several shipping options to accommodate your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days. Additional charges apply.
- Local Pickup: Available at our Lexington, Kentucky location for free.
Shipping times may vary based on your location, weather conditions, or carrier delays.
4. Shipping Costs
- Flat-Rate Shipping: A flat shipping fee is charged based on the order’s size, weight, and destination.
- Free Shipping: Available on orders over $100 within the contiguous United States.
- International Shipping Fees: Calculated at checkout based on the destination and order weight.
5. Packaging and Plant Care
We take special care to package plants securely to ensure they arrive in excellent condition:
- Protective Materials: All plants are wrapped and cushioned to prevent damage during transit.
- Live Plant Guarantee: For live plants, we include detailed care instructions to help them thrive upon arrival.
6. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking details. Use the tracking number provided to monitor your package’s status and estimated delivery date.
7. Delivery Issues
If you experience any issues with your delivery, please contact us immediately:
- Delayed Shipments: For delays beyond the estimated delivery time, we will work with the carrier to resolve the issue.
- Damaged Items: If your plants arrive damaged, email us at info@omegaelegance.net within 48 hours of delivery with photos of the damaged item. We will assess the situation and offer a replacement or refund as needed.
- Lost Packages: Contact us if your package is marked as delivered but you haven’t received it. We will work with the carrier to investigate the issue.
8. International Orders
- Customs and Duties: International shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
- Shipping Times: Delivery times for international orders can vary based on customs clearance. Please allow additional time for processing and delivery.
9. Special Shipping Considerations
- Temperature-Sensitive Shipments: During extreme weather conditions, we may delay shipping to protect the health of live plants.
- Delivery Instructions: If you have specific delivery requests (e.g., leave the package at the door), include them in the order notes at checkout.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us:
- Email: info@omegaelegance.net
- Phone: 859-618-7535
- Address: 4499 Black Stallion Road, Lexington, Kentucky, United States
We appreciate your trust in Omega Elegance and are committed to delivering your plants with care and precision!